I didn’t get a copy of my monthly bill. Who should I contact for this problem? / What should I do? I changed my email address, what should I do?

We’re very sorry that you’ve had this experience. If, in some way you didn’t receive your monthly bill as scheduled, you can tell us by contacting your Globe myBusiness Account Manager or the myBusiness hotline at (02) 730­1288. To make sure that we’ve got your correct billing address (and to make sure that this doesn’t happen again), we’ll ask you to double-check if we have your correct billing address in our system, your supposed billing cycle as well as if you’re a listed customer or your company’s authorized representative. Please give us a total of five (5) working days to process your complaint.

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