What should I do if my phone can’t send text messages?

We’re very sorry that you’re having this problem. To fix this problem, follow the steps below:

• First check if your phone has cellular signal. If you don’t, try soft resetting your phone without the Globe SIM card and phone battery (turning off your mobile phone and removing the Globe SIM card and battery for 30 seconds before putting them back in and turning your phone on again) to refresh its network connection.

• If you’re still not getting any signal, you can try inserting your Globe SIM card into another phone (it can be a Globe issued phone or an open line phone, either one’s okay) and check if you’ll get signal. If you finally get a signal, you should be able to send text messages again.

• If you still don’t have a signal, try inserting a different Globe SIM card into your phone. If your phone finally gets a signal after doing this, it could also be that your original Globe SIM’s defective and needs to be replaced. Please contact our Customer Care hotline at [phone] so that we can help you with this problem.

• If you still can’t send a text message after troubleshooting your phone and/or Globe SIM card, please make sure that your phone’s call barring feature isn’t activated, that your fixed dialing is deactivated, that your phone’s Airplane/Flight Mode is turned off, the Message Center number should be set to [phone] and that your phone’s inbox memory shouldn’t be full.

• If you still can’t send your text message after changing your phone’s settings, the problem could be on whether you’re trying to send a local text message or an international one. If you’re trying to send a local text message, please check the number you’re trying to send a text message to is a local, eleven (11) digit one (example: 09171234567).

• If you still can’t send your local text message, try inserting your Globe SIM card into another phone (it can be a Globe issued phone or an open line phone, either one’s okay) and check if you’ll be able to send your text message

• If you still can’t send a text message, please contact our Customer Care hotline at [phone] or you can chat with us so that we can help fix this issue. If you’re trying to send an international text message, please make sure that you’re using the correct country code and phone number format before sending your text message.