My phone isn’t connecting to my mobile internet. How do I fix this?

We’re very sorry that you’re having this experience. To fix your mobile internet connection, please follow the steps below:

• Check first if your phone has cellular signal because you’ll need a cellular signal to be able to connect to your mobile internet. If your phone doesn’t have a signal, try soft resetting your phone without the Globe SIM card and phone battery (turning off your mobile phone and removing the Globe SIM card and battery for 30 seconds before putting them back in and turning your phone on again) to refresh its network connection.

• If you’re still not getting any signal, you can try inserting your Globe SIM card into another phone (it can be a Globe issued phone or an open line phone, either one’s fine) and check if you’ll get signal. If you finally get a signal, we suggest having your original phone checked at an authorized service center near you.

• If you still don’t have a signal, try inserting a different Globe SIM card into your phone. If your phone finally gets a signal after doing this, it could also be that your original Globe SIM’s defective and needs to be replaced.

• If your phone initially doesn’t have a signal, try soft resetting your phone without the Globe SIM card and phone battery (turning off your mobile phone and removing the Globe SIM card and battery for 30 seconds before putting them back in and turning your phone on again) to refresh its network connection.
  

• If you’re still not can’t connect to the internet, please make sure that your phone has the correct internet settings. If changing your internet settings still doesn’t connect you to your mobile internet, please contact our Customer Care hotline at (02) 730 11288 or you can chat with us so that we can help you with this problem.