My phone has a problem with receiving phone calls. How could I fix this?

We’re very sorry that you’re having this experience. Your mobile phone requires a cellular signal reception for you to be able to receive a call. To resolve this issue, follow the steps below:

• If you don’t have a signal, try soft resetting (switching off your mobile phone for 30 seconds then switching it back on) your phone first to refresh its network connection.  Doing this should fix the problem since simply restarting your phone fixes a lot of common mobile issues.

• If you still don’t have a signal, it could be your phone itself that has a problem. Try inserting your Globe SIM card into another mobile phone (it could be Globe-issued or open line, either one’s fine). If you finally get a signal, we suggest having your original phone checked at an authorized service center near you.

• If you still don’t have a signal, try inserting a different Globe SIM card into your phone. If your phone finally gets a signal after doing this, it could also be that your original Globe SIM’s defective and needs to be replaced. Please contact our Customer Care hotline at [phone] so that we can help you with this problem.
  
  Another reason why you can’t receive calls could also be because of your location, especially if you’re out of the Philippines. If you don’t have a signal and you’re out of the country, please take note that your phone requires a signal reception for you to be able to receive calls.
  If you’re out of the country and don’t have a signal, try soft resetting your phone to refresh your phone’s network connection (please take note that Postpaid charges will depend on our roaming partner’s network). This should fix the problem if you’re trying to receive a phone call if you’re outside of the Philippines. If not, the problem might be whether or not you’ve signed up for international roaming service before leaving the country. If you haven’t, please contact our Customer Care hotline at [phone] so that we can help you with this problem.

• If you have signed up for international roaming service but can’t make calls, try inserting your Globe SIM card into another mobile phone (it could be Globe-issued or open line, either one’s fine) to get a signal for your call. If you finally get a signal, we suggest having your original phone checked at an authorized service center near you. If not, try inserting a different Globe SIM card into your phone. If your phone finally gets a signal after doing this, it could also be that your original Globe SIM’s defective and needs to be replaced. Please contact our Customer Care hotline at [phone] so that we can help fix this issue.

• If you’re out of the country but do have a cellular signal, try soft resetting your phone to refresh your its network connection (please take note that Postpaid charges will depend on our roaming partner’s network). You should be able to receive calls now after doing this. If not, please make sure that your phone’s call barring feature isn’t activated (but if it’s already on before you left the country, there’s no way to deactivate it), your phone’s forward/divert feature should also be deactivated and that your phone’s Airplane/Flight mode isn’t on. Having these features according to the following settings should fix the problem. If not, the problem could be on the type of phone call you’re trying to make. Please make sure that your caller’s number follows this eleven (11) digit format: a plus sign (+) followed by the area code/access code and then the caller’s phone number. This should fix your problem about not being able to receive calls while abroad with a cellular signal. If not, try inserting your Globe SIM card into another mobile phone (it could be Globe-issued or open line, either one’s fine) to get a signal so that you can receive a phone call.

• If you still can’t receive calls after doing this, try inserting a different Globe SIM card into your phone. If your phone can finally receive a phone call after doing this, it could also be that your original Globe SIM’s defective and needs to be replaced. Please contact our Customer Care hotline at [phone] or chat with us so that we can help fix this issue.