What should I do if my phone isn’t getting any cellular signal?

We’re very sorry that you’re having this experience. To fix this problem, you can do the following:

• Try switching off your mobile phone for 30 seconds then switching it back on to refresh your phone’s network connection. Known as a “soft reset”, doing this should fix the problem since simply restarting your phone fixes a lot of common mobile issues. If you still don’t have a signal, it could be your phone itself that has a problem.

• Try inserting your Globe SIM card into another mobile phone (it could be Globe-issued or open line, either one is fine). If you finally get a signal, we suggest having your original phone checked at an authorized service center near you.

• If you’re still not getting signal, it could be that your Globe SIM is defective and needs to be replaced. Please contact our Customer Care hotline at [phone] so that we can help fix this issue or you can chat with us.

• If you’re outside the Philippines, you can also try soft resetting your phone first to refresh its network connection. Signal problems can also happen because of your location, especially if you’re out of the country.

• If you still don’t have signal, the problem might be whether or not you’ve signed up for international roaming service before leaving the country (please take note that Postpaid charges will depend on our roaming partner’s network) .If you haven’t, please contact our Customer Care hotline at (02) 730 11288 or chat with us so that we can help you with this problem.

• If you’ve already signed up for international roaming service but still not getting any signal, try inserting your Globe SIM card into another mobile phone (it could be a Globe-issued or open line, either one’s also okay).

• If you finally get a signal, we recommend also having your original phone checked at an authorized service center near you. If you still don’t have a signal, try inserting a different Globe SIM card into your phone. If your phone finally gets a signal after doing this, it could also be that your original Globe SIM’s defective and needs to be replaced.