For replacement of new phones, we follow a 7-day return policy.
Just take note that returned handsets will be accepted and replaced only if the below criteria are met:
- The reason for return is factory defect
- The handset being returned is Globe-provided
- The handset is returned at any Globe store within seven (7) calendar days from the date of purchase.
Day 1 starts on the following day the unit was purchased.
For example:Date of purchase: Jan 1 End date: Jan 8